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Genesys accelerates cloud strategy with new Platform On Demand offering
Genesys is making bold moves to strengthen its position in the cloud customer service market. Following its acquisition of Angel.com in February 2013 and, more recently, SoundBite Communications, Genesys will also offer its own suite of contact centre applications in the cloud. The new solution Platform On-Demand, will be offered in addition to Genesys' existing partner-led cloud solutions.
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Vendor-agnostic data centres: Fact or fantasy?
In some ways, everything about IT is about creating uniformity. Standard configurations. Synchronised patches. 1000 identical laptops shipped to all employees. We place a high premium on "everything being exactly the same", and for good reason.
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5 reasons VPNs suck in the cloud
If you've been around the block a few times, you're probably wondering why the title of this post isn't '50 reasons VPNs suck in the cloud'. VPNs have long been the bane of both administrators and users (and let's not forget support). They're clunky, complex, and costly, and the same is true when they're deployed to secure cloud access.
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Cloud-Oriented Architecture and the Internet of Things
Quick quiz for all you Cloud aficionados out there: what’s missing from the NIST definition of Cloud Computing? To make this challenge easy for you, here’s the definition: “Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
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Beware Fake Clouds: Are you asking the tough questions?
First the good news: Cloud Computing is real, it’s here to stay, we’re doing a reasonably good job of defining it, and it’s already providing significant business value to countless organizations around the globe. Now the bad news: there’s still plenty of confusion over the what Cloud is and how to achieve value with it.
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The Benefits of Cloud Computing [INFOGRAPHIC]
As companies ebb and flow with today’s IT trends, the topic of Cloud Computing continues to be a hot topic – and with good reason too. Adoption of Cloud is on the rise according to our VMworld survey showing more than 75% of attendees planning to use Cloud.
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What You Gonna Do when the Cloud Gets Slow on You?
I hate to be breaker of bad news, but the reality is that cloud computing is more than an abstract concept. Just because you moved to the cloud doesn’t mean that all those messy servers, networking devices, storage, environmental controls, etc have all been decommissioned. -
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Perception Differences between Adopters and Non-Adopters of Cloud
What makes some enterprises adopt cloud computing while others, despite being well informed, decline the opportunity? IaaS providers tout lower cloud computing cost, boast easy scalability, and assure security; but these marketing messages have enticed only 10% of U.S. firms to adopt cloud deployments thus far and another 10% plan to do so within the next 2 years. Are some identifiable cloud computing problems preventing the other 80% of firms from embracing the cloud?
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How long should you keep cloud data for?
One of the most frustrating issues for IT staff is how long data has to be kept around - after all it costs money to store it.
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The Risk of Cloud Lock ins
In some of my recent posts, I had mentioned that the risk of Lockins on a Cloud can have a significant impact for businesses running their services on the Cloud. I had mentioned about Cloud services like CloudSigma which offers data portability without lockins