Cloud Tech News

Genesys is making bold moves to strengthen its position in the cloud customer service market. Following its acquisition of Angel.com in February 2013 and, more recently, SoundBite Communications, Genesys will also offer its own suite of contact centre applications in the cloud. The new solution Platform On-Demand, will be offered in addition to Genesys' existing partner-led cloud solutions.

Many organisations are struggling with integration issues created by the rapid rise of social, mobile and cloud platforms, and given the persistent time and budget constraints, are not inclined to use traditional integration approaches for hybrid integration scenarios. IT has no other option but to combine traditional and cloud-based integration approaches to deliver the desired integration capabilities on time and within the allocated budget.

Conspiracy theorists and other concerned citizens will insist the government is watching every keystroke, keeping a record of every website, transaction, text and email. Shades of 1984's Big Brother, right? Everyone is sensitive as to what is being looked at, stored and analysed for hazily defined purposes. Privacy is no longer as private as you think; and hasn't been for many years.

I for one have not decided whether I will move my personal information from the many US based providers that I use in my personal life to local alternatives thanks to PRISM. But in this blog I do want to share my (strictly personal) views and thinking on the topic and explore potential alternatives.

Businesses are increasingly opting for a hybrid cloud model, in which they use both their own virtualised private set up as wll as systems hosted by other providers. There are a number of clear benefits, but also challenges, to this arrangement

Informatica, which pioneered the current data integration tooling market, is seeking to reboot growth by targeting midmarket prospects who have traditionally perceived its solutions as too complex and expensive. The technology linchpin of this strategy is “Vibe,” a service-oriented architecture to deconstruct and make Informatica’s technologies more easily embeddable into third-party tools and/or cloud-based services.

Love 'em or hate 'em, you've got to give Amazon.com credit. Not only is Amazon Web Services (AWS) the undisupted leader in the IaaS market, they are moving faster than their competition. Try as their competitors might, they all appear to be losing ground to this cloud juggernaut. Amazon has built a classic virtuous cycle...

In the mobile revolution, modern IT organisations can take advantage of the big loads of data spilling out of phones and tablets to work smarter and faster. These clingy devices are highly efficient information aggregators. By adding context to each customer engagement, IT can pair a specific job with the best available service agent, based on whereabouts and situation, experience and schedule.